Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at northstarvacuums248@gmail.com. Returns should be sent to: 1059 Harlem Street, Eau Claire, WI 54720.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at northstarvacuums248@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special-order or custom items, and consumables like vacuum bags, belts, and filters (unless defective). We also do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you received a defective or damaged item, contact us and we'll send a replacement at no charge.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we've approved your return, please contact us at northstarvacuums248@gmail.com.

Contact us
NorthStar Vacuums of Eau Claire
1059 Harlem Street, Eau Claire, WI 54720
Phone: (715) 835-8663
Email: northstarvacuums248@gmail.com