Privacy policy

PRIVACY POLICY

Last updated: November 2025

This Privacy Policy explains how NorthStar Vacuums of Eau Claire (“we,” “us,” or “our”) collects, uses, and safeguards your personal information when you visit or make a purchase from northstarvacuums.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information You Provide

When you place an order, request service, or contact us, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (securely processed through Shopify or your chosen payment provider)

We do not store full credit card details.

Automatically Collected Information

When you browse our Site, we automatically receive:

  • IP address

  • Browser type

  • Device information

  • Time zone

  • Pages viewed and browsing behavior

  • Cookies and tracking data

This information helps us improve our website and protect against fraud.

If you use analytics or tracking (Google Analytics, Meta Pixel), this covers it.

Order Information

When you make a purchase, we collect:

  • Products ordered

  • Payment confirmation

  • Shipping details

  • Order history

2. How We Use Your Information

We use your information to:

  • Fulfill and ship orders

  • Provide customer service

  • Communicate about orders, service updates, or support

  • Improve our website experience

  • Screen for fraud or security risks

  • Comply with legal and tax obligations

We do not sell your personal information.

3. How We Share Your Information

We share your information only when necessary:

Shopify – Our store platform

Shopify stores your personal information and processes payments securely.

Payment Processors

(Shopify Payments, credit card issuers, or other providers)

Shipping Carriers

UPS, USPS, SpeeDee Delivery.

Service Technicians (In-Store Services Only)

If required to complete repair or diagnostic work.

These partners use your information only to perform required services.

4. Data Retention

We keep order information for our business records unless you request deletion, except when law requires longer retention.

5. Cookies and Tracking

We use cookies for:

  • Keeping items in your cart

  • Remembering preferences

  • Improving website performance

  • Analytics and fraud prevention

You may disable cookies in your browser, but the Site may not function fully.

6. Your Rights

Depending on your location, you may request:

  • Access to personal information

  • Correction or updates

  • Deletion of your information

  • An explanation of how your data is used

  • Opting out of marketing emails

To make a request, contact us at: support@northstarvacuums.com

7. Children’s Privacy

Our website is intended for users 18 years and older.
We do not knowingly collect data from children.

8. Data Security

We use SSL encryption and Shopify’s secure infrastructure to protect your information.
Although no method is 100% secure, we follow industry best practices to protect your data.

9. International Data Transfers

Your information may be stored or processed outside of your state or country, including through Shopify’s international servers.
By using our Site, you consent to these transfers.

10. Changes to This Policy

We may update this policy occasionally. Updates will be posted on this page with a new revision date.

11. Contact Us

For questions about this policy, contact:

NorthStar Vacuums of Eau Claire
1059 Harlem Street
Eau Claire, WI 54701
(Behind KFC in Eau Claire)
Phone: 715-835-8663
Email: support@northstarvacuums.com