Terms of service

⭐ TERMS OF SERVICE

Last updated: 11-27-2025

Welcome to NorthStar Vacuums of Eau Claire. These Terms of Service (“Terms”) govern your use of our website (northstarvacuums.com) and any purchases, services, or interactions with our store.

By visiting our site or purchasing from us, you agree to be bound by these Terms.

1. Overview

This website is operated by NorthStar Vacuums of Eau Claire (“we,” “us,” “our”).
We offer new vacuum cleaner sales, parts, filters, and accessories, along with in-store service and repairs.

We may update these Terms as needed. Any changes will be posted on this page.

2. Online Store Terms

  • You must be 18 years or older to make a purchase.

  • You may not use our site or products for any unlawful purpose.

3. Accuracy of Information

We work to provide accurate product descriptions, pricing, and availability.
If errors occur, we reserve the right to correct information or cancel an order when necessary.

⭐ 4. Product Conditions (Online Sales)

We sell new products only on our website.

Any refurbished products offered by NorthStar Vacuums are sold in-store only and are not available for online purchase.
This ensures all online listings accurately reflect what is being sold.

5. Pricing & Payment

  • All prices are listed in U.S. dollars.

  • Prices may change at any time without notice.

  • Payment must be completed using accepted methods displayed at checkout.

6. Shipping & Delivery

Shipping times, carriers, and policies are outlined in our Shipping Policy.
Once an order is shipped, delivery timelines are managed by the carrier.

7. Returns & Refunds

Our Return & Refund Policy explains eligibility, timelines, and instructions for returning products.
Consumable items such as bags, belts, and filters may be non-returnable unless defective.

8. Service & Repairs (In-Store Only)

Service turnaround times vary by repair type.
Customers are responsible for bringing items to and from our store unless alternative arrangements are made.

9. Accuracy of Billing & Account Information

You agree to provide accurate, up-to-date account and purchase information.
We may refuse or cancel orders suspected of misuse or fraud.

10. Optional Tools & Third-Party Services

We may provide access to third-party tools, apps, or links.
We are not responsible for the performance, content, or actions of these third parties.

11. Personal Information

Your personal information is handled according to our Privacy Policy, available on our website.

12. Prohibited Uses

You may not use our site or products:

  • for illegal activities

  • to violate intellectual property rights

  • to upload malicious code

  • to collect data without permission

Violation may result in termination of access.

13. Disclaimer of Warranties

We do not guarantee uninterrupted or error-free service.
Products are sold as described on their respective product pages.

New products may include manufacturer warranties.
Any in-store refurbished items include store warranties as described at the time of purchase.

14. Limitation of Liability

NorthStar Vacuums is not liable for:

  • shipping delays

  • improper or unsafe use of products

  • incidental or consequential damages

Liability is limited to the amount paid for your order.

15. Indemnification

You agree to indemnify and hold NorthStar Vacuums harmless from claims related to misuse of our site or products.

16. Termination

We may terminate access for violations of these Terms or fraudulent activity.

17. Governing Law

These Terms are governed by the State of Wisconsin.

18. Contact Information

NorthStar Vacuums of Eau Claire
Behind KFC in Eau Claire, WI
Phone: 715-835-8663
Email: support@northstarvacuums.com