Return Policy

Effective Date: January 2025
Business Name: NorthStar Vacuums of Eau Claire
Address: 1059 Harlem Street, Eau Claire, WI 54701
(Behind KFC in Eau Claire)

1. Standard Return Window

NorthStar Vacuums offers a 30-day return window for all new products purchased through our website.

All returns must be initiated within 30 days of the purchase or delivery date.

2. Products Eligible for Return

To qualify for a return, the product must:

Be new and unused
Be in its original packaging
Include all accessories, manuals, and parts

Products that have been used, damaged, or are missing parts may not qualify for a full refund.

3. Non-Returnable Items

The following items cannot be returned unless defective:

Vacuum bags
Belts
Filters
Replacement parts
Service, labor, or diagnostic fees

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

The product arrived damaged
The wrong item was sent
The product was defective on arrival

5. Exchanges

If your item arrives damaged or defective, please notify us within 7 days.
We will repair, replace, or exchange the item at no additional cost.

6. How to Start a Return

Email: support@northstarvacuums.com
Phone: 715-835-8663
Return Address:
NorthStar Vacuums of Eau Claire
1059 Harlem Street
Eau Claire, WI 54701

We respond within 1 business day.

7. Refund Processing

Once your return is received and inspected, we will email you with:

Approval or rejection of your refund
Refund amount
Estimated timing

Approved refunds are processed to the original payment method within 3–7 business days.